Shipping PolicyAll IOSIONA orders are carefully packed and shipped from Bali and/or Jakarta, Indonesia. We do our best to ensure your orders arrive on time, safely, and in perfect condition
1.1 Processing Time
All non customs orders are processed within 1-2 business days. You’ll receive a tracking number via email once your order is shipped.
In very rare conditions, orders may not be shipped or delivered on weekends or holidays.
1.2 Shipping Rates and Delivery EstimatesWe offer free shipping worldwide. However, for a certain remote delivery, there may be an additional delivery fee, which will be displayed at checkout.
Shipping Location | Estimated Delivery Time | Remarks |
Indonesia, SEA, Australia | 1 - 5 business days | Free shipping |
International Shipping | 3 - 9 business days | Free shipping on order over $150 |
Russia, Belarus, Kazakhstan | 7 - 21 business days | Free shipping on order over $150 |
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
1.4 Customs, Duties, and TaxesWe are not responsible for any customs and taxes applied to your order. All international orders that may be subject to custom fees, taxes, or import duties imposed during or after shipping are the responsibility of the customer.
