Return/Exchange Policy
We craft, and package, our jewelry with utmost attention, love, and precision. In an extremely unlikely condition that you’d receive an unsatisfactory product, here’s how we resolve the situation.

1.1 Eligibility for Returns
We only accept returns for defective or damaged jewelry. If you receive a faulty product, please contact us with a photo, video, and description of the issue. We’ll assess the problem and arrange the solution: either a replacement or refund.

We accept returns and exchanges on items within 3 days of the delivery date, provided the items are unused, in the original packaging, and in the same condition that you received them.

Items exempt from being refunded/exchanged:

• Personalized jewelries,
• Sale item, and
• Custom pieces.

1.2 How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us at hello@iosiona.com with your order number, evidence (photo, video, and description of the issue), and reason for return.

1.3 Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

We are proudly using personalized, environment-friendly natural material in all our packaging. There will be an up-to 25% penalty deduction from your total order should we agree on product refund or exchange.

1.4 Shipping Costs for Returns
The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

For more details or specific questions, please contact our support team at hello@iosiona.com